Cancellation Policy

We prioritize our clients and understand that life is unpredictable and plans can change. As we provide our services, last minute cancellations can affect our schedule and preparation. To ensure the best experience for all clients, we have set the following cancellation guidelines:

APPOINTMENT CANCELLATIONS:

48 Hours Before Appointment Notice: Appointments can be canceled or rescheduled up to 48 hours before the scheduled time without penalty.

24 Hours Before Appointment : Appointments canceled within this window will incur a fee of 50% of the service cost to cover: time, travel,  preparation expenses. Clients are allowed to reschedule once and 25% of the cancellation fee will be applied toward the cost of the rescheduled service. If the rescheduled service is canceled, the 25% fee is forfeited and no refund or further credit will be issued.

Same Day Cancellations: Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee of 100% of the service cost due to the time and resources already committed.

NO SHOW POLICY: If you are running late, please inform us in a timely manner and keep us up to date on your ETA (estimated time of arrival). Our technician will wait for up to 15 minutes past scheduled time for ALL parties arrival. After 15 minutes, it will be considered a "no-show" and you will be charged the full service amount.

Privacy Policy

Rezultz respects your privacy. We collect only the information needed to provide services, such as contact details and DNA results you choose to share. We do not sell or share your personal data with third parties.

All client data is stored securely and used solely for the purpose of interpretation, storytelling, or service delivery. You may request deletion of your data at any time.

By using our site or services, you consent to this policy.

Terms of Service

By accessing Rezultz, you agree to use our services for personal, educational, and cultural purposes only. We do not provide medical, legal, or licensed genetic counseling.

All interpretations are based on publicly available DNA data and historical research. We are not responsible for the accuracy of third-party test results.

Payment terms, cancellations, and service eligibility are outlined at checkout or in your intake form. Rezultz reserves the right to update services and policies at any time.

Disclaimer 

Rezultz offers cultural, educational, and interpretive services based on publicly available DNA results and historical research. We are not a medical, legal, or licensed genetic counseling provider. Our services are for personal enrichment and ancestral exploration only.

We do not guarantee the accuracy of third-party DNA results and do not provide court-admissible testing. All interpretations are offered in good faith and rooted in cultural healing.

By using our services, you agree to consult licensed professionals for any medical, legal, or genealogical decisions.